Calls now work like a real conversation — briefed going in, followed up after
The AI agent that makes and takes calls now walks in briefed on everything open for that person, keeps a real back-and-forth instead of asking one thing at a time, and writes a proper debrief when the call ends.
A call used to start thin. The agent knew why it was dialing but little else, and once someone answered, it held a conversation while separately trying to save each answer piece by piece.
Every call — inbound or outbound — now opens with a full briefing: every open request for that person, what each one needs, every pathway available to satisfy it, their file, and recent activity. The agent walks in prepared the way a person would after reading a file before picking up the phone.
Anyone already in a conversation can also ask for a call directly, instead of waiting for the system to place one on its own. And every finished call now gets a proper debrief — the facts learned and what belongs on file — so nothing said on the phone gets lost once the call ends.
See it work a real file.
Thirty minutes, one placement, worked live — start to submit-ready.