What is Credentialing Agents?

Credentialing Agents is a team of autonomous AI agents that handles credentialing for healthcare staffing agencies end to end — from ATS placement to a compliant, signed-off, cleared-to-work file. The agents plan requirements, verify licenses at the source, run background checks, chase documents, and route e-signatures.

How fast can a candidate be credentialed?

Days, not weeks. Agents work every requirement in parallel, around the clock — gathering requirements, applying conditional rules, verifying at primary sources, and following up with candidates by text and email.

Which systems and vendors does it work with?

The agents work inside the stack a staffing team already runs: ATS/CRM systems such as Bullhorn and JobDiva, background-check providers, primary-source verification with state boards and registries, reference checks, drug and health screening, e-signature, and two-way email and SMS. A built-in browser and computer handle portals with no API.

Do we have to replace our current credentialing process?

No. There is no rip-and-replace: the agents operate your existing tools, vendors, and process. Trials run in shadow mode alongside your current workflow, and your system of record never moves.

Can we run it ourselves, or is it a managed service?

Both. As a platform, your specialists direct the agents inside your ATS. Or fully managed: send the placement and a supervised team of agents returns a compliant, signed-off file, cleared to work — priced per credentialed clinician.

How is autonomous credentialing kept safe and compliant?

Full autonomy with full accountability: every decision is traced and explainable, every AI call carries a confidence score, humans review irreversible steps with custom checkpoints anywhere, any agent can be paused instantly, and data stays private — encrypted, least-privilege, never used to train external models.

Oct 13, 2026New

Candidates can ask for a real person at any time, and your team stays in control

A one-tap hand-off lets any clinician reach a human, with Assist and Takeover modes so AI never talks over your team.

AI should speed your team up, not stand between you and your candidates. Hand-off puts people in charge whenever it matters.

Candidates can ask for a person. From the assignment card in the candidate experience ("Prefer to work with a person?") or simply by asking the assistant by text or chat, a clinician can pull your team in.

Two modes, your call

Assist: the right person on your team gets a request in their assistant chat and the Action Center, while the agents keep the paperwork moving.
Takeover: the agents pause for that candidate. No automated messages go out until your team hands the conversation back with a single click.

Audition mode for new teams. Turn on audition mode and, on first contact, the agent introduces itself as new and tells the candidate that saying so connects them to a person. It is a low-risk way to build trust with a team and candidates who are new to AI-assisted credentialing, and you can see how many hand-offs it produces.

Benefit: your brand and relationships stay in your hands, candidates always have a human option, and you decide how much to automate.

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